How Service Employees’ Mindfulness Links to Task Performance through Psychological Resilience, Deep Acting, and Customer-Oriented Behavior
Behavioral Sciences August 4, 2023 Jeong Sik Kim, Hyun Jung Park 9 citations
Mindfulness is directly and indirectly linked to better task performance among service employees. In a study of 359 workers in Korea, mindfulness first strengthens psychological resilience, which then promotes customer-oriented behavior and deep acting (genuine emotional engagement). These sequential steps together enhance how well employees perform their tasks. The findings suggest that mindfulness resources in the workplace can benefit both employees and customers by building resilience and improving service interactions.